Terms and Conditions:
To be approved as a retailer for Yvelis, you must have a registered business and accept these terms of sale.
All prices exclude VAT and delivery charges, unless expressed otherwise
No minimum orders.
The product images I have on my web shop may be used by all distributors.
We use DHL business package or UPS. All goods are sent in one delivery. We don't backorder, unless otherwise agreed. Normal delivery time is 5-7 working days depending on how long the transit to your country is. At peak season, after a large trade show or if something is out of stock, delivery time may be longer than normal.
DHL business package normally deliver packages on weekdays between 8-16, and someone needs to be in place in order to receive the package.
For any delivery obstacles customers will be charged the extra cost, eg, if no one is in place and can receive the delivery.
We accept the following payment methods:
We send an invoice via email and as soon as we see that the payment has been received we will send your goods.
When the delivery arrives, make sure there is no damage to the goods. If a box is opened, pressed, taped with another tape, if there are no goods or are other injuries must be reported immediately to the driver.
Write a written report and make sure that you get a copy of the complaint / waybill. If possible, take a photo of the damaged goods.
If notification is not made to the driver, you can not get compensation for damaged or lost goods. The compensation is paid by the transport company.
If you received the wrong item or if there is something wrong with the product, you should immediately report it to us via e-mail, but no later than within five working days. This does not apply to transport damage that should be reported locally to the driver upon receipt of delivery - See transport damage above.
Returns can only be made after a complaint. After we received the return, we assess whether a product is faulty or damaged. Returns should always be in the original packaging.
There are security settings in most browsers that disables cookies. For the most part, you can also delete cookies that have already been saved. If you choose not to accept cookies, the site will not work satisfactorily.
We reserve the right to end sale and any write / text errors. Also note that all the candles from Yvelis are handmade and some color shift may occur, no candle is like the other.