Terms and conditions of use

Terms & Conditions – Yvelis of Sweden AB

General Information:

We comply with the Swedish Consumer Sales Act and the Distance Contracts Act. You must be at least 18 years old and registered as a resident in Sweden to shop with us. We only deliver within Sweden.

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Prices:

All prices are in Swedish kronor (SEK) and include VAT. The price shown at the time of purchase is the one that applies. Shipping costs are displayed before you complete your order.

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Minimum Order Value:

There is no minimum order value – all orders are welcome!

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Shipping:

Shipping costs SEK 59 with DHL Service Point. Free shipping on orders over SEK 599. We use DHL’s eco-friendly option "Skicka Grönt". You’ll receive a text notification when your parcel is ready for pickup. Please collect it within 7 days.

Find your nearest DHL Service Point [link].

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Delivery Time:

We ship packages on Tuesdays and Fridays. Delivery time is normally 2–5 business days depending on your location in Sweden. Any delays will be communicated via email or SMS.

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Unclaimed Packages:

DHL stores packages for 7 days only. It's important that you collect your parcel on time.

If a package is returned to us because it was not picked up, a fee from SEK 300 will be charged to cover:

  • Shipping
  • Return shipping
  • Handling and admin costs

You are responsible for providing a correct delivery address and mobile number for notifications.

Want us to resend your package?
An additional fee of SEK 150 applies. Please contact us as soon as possible if you'd like us to resend the order.

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Payment – Safe & Flexible via Svea Bank:

We cooperate with Svea Bank AB and offer several secure payment options. Choose what suits you best at checkout. Full terms are shown before you complete your purchase.

Invoice (Private Customers)

  • 14-day payment term
  • Credit check at purchase
  • Invoice is transferred to Svea Bank
  • Late payments incur a reminder fee and interest (20% annual + reference rate)
  • Non-payment may lead to debt collection or be converted into credit with Svea

Invoice (Business Customers)Credit check applies when requesting a business invoicePayment terms are specified on the invoice; payment is due within 30 daysLate payments incur a SEK 60 reminder fee and 2% monthly interestAll invoices are transferred to Svea Bank AB, 556158-7634Payments must be made directly to Svea Bank

GDPR (Business Customers)
When paying via business invoice, your personal data will be shared with Svea Bank, who becomes the data controller for the claim.
Read more at svea.com/dataprotection or contact Svea:
📧 swp@svea.com | 📞 +46 (0)8–514 931 13 | 🛡 privacy@svea.com

Part Payment (Installments)

  • Split payments possible via Svea credit
  • Choose a payment plan at checkout
  • Credit check required
  • You can repay the credit early
  • Late payments follow Svea's standard terms

Card Payment

  • Pay with Visa or MasterCard
  • Managed via Svea’s PCI-DSS certified solution
  • Secured by 3D Secure and SSL encryption
  • Funds are reserved at the time of order

Direct Bank Payment (Trustly)

  • Log in with BankID and pay directly via your bank
  • Funds are withdrawn immediately
  • Handled by Svea in cooperation with Trustly

Swish

  • Pay easily using Swish via Svea Bank
  • Confirm the payment in the Swish appFunds are withdrawn instantly
  • Payment is processed as soon as it’s confirmed

Payment Questions?
Contact Svea:
📧 swp@svea.com | 📞 +46 (0)8–514 931 13
🔐 svea.com/dataprotection

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Right of Withdrawal & Returns:


You have a 14-day withdrawal period from the day you receive your item. Products must be unused. Return shipping is at your own expense. We refund within 14 days.

Unclaimed packages do not count as returns. Always collect your parcel first!

Returns should be sent to:
Yvelis of Sweden AB
Nysättra skogsväg 22
761 76 Norrtälje, Sweden

Custom-made products are not eligible for return.

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Claims & Complaints:

Damaged packages must be reported immediately upon pickup. Other issues must be reported within 5 days. Manufacturing defects can be claimed for up to 3 years under Swedish consumer law. Contact us before returning an item for a claim.

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Personal Data & GDPR – How We Protect Your Info

When you shop with us, we collect certain personal data. At Yvelis of Sweden AB, we take your privacy seriously and process your data in accordance with the GDPR.

What We Collect:

  • Name, address, email, phone number – to deliver your order
  • Personal ID number – if you choose invoice or installment
  • Order history – to assist with returns or complaints

Who We Share It With:

  • DHL – to deliver your package
  • Svea Bank AB – to manage payments, invoices, and credit checks

These companies are either data processors or data controllers (e.g., Svea for credit) and must follow GDPR.

How Long We Store It:

  • Up to 7 years, as required by accounting law
  • For marketing (like newsletters), until you unsubscribe

Your Rights:

  • Access your data (data extract)
  • Correct incorrect data
  • Request deletion (unless prohibited by law)
  • Object to direct marketing
  • File a complaint with the Swedish Authority for Privacy Protection (IMY)

To exercise your rights, email us at info@yvelis.se.

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Cookies – Your Choice Matters:

We use cookies on our website to ensure functionality and improve our service.

You can choose which cookies to allow via our consent popup.

We use three types of cookies:

1. Essential Cookies

Enable core functions like:

  • Adding items to cart
  • Proceeding to checkout
  • Remembering your settings

These are temporary and do not store personal data.

2. Analytics Cookies

Used via Google Analytics to understand visitor behavior and improve our site. IP addresses are anonymized.

3. Marketing Cookies

Used (if you consent) to:

  • Show relevant ads on social media
  • Measure campaign performance

These are activated only with your consent.

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Disputes & Applicable Law:

If a dispute arises that we cannot resolve together, you may contact:

The National Board for Consumer Disputes (ARN) – www.arn.se
We follow ARN’s recommendations. Swedish law applies and disputes will be settled in a Swedish court.

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Other Information:

We reserve the right to sell out and for possible typographical errors. All candles from Yvelis are handmade, so variations in color may occur – no two candles are exactly alike.