Reseller Terms & Conditions – Yvelis of Sweden AB
These terms apply to sales between Yvelis of Sweden AB (org. no. 559018-5485) and resellers (legal entities with a valid VAT registration). By placing an order with us, you confirm that you accept these terms and conditions.
.
Approval as a Reseller
To become an approved reseller, you must have a registered business. We reserve the right to decline any reseller without justification. Approval is granted manually after review.
.
Prices
All prices are stated in Swedish kronor (SEK), excluding VAT.
We reserve the right to adjust prices without prior notice. However, the price applicable at the time of order is the one that applies.
.
Product Images and Texts
As a reseller, you are permitted to use the product images and descriptions from our webshop – but only in connection with the sale of our products on your own website or e-commerce platform.
You may not use our images or texts on third-party marketplaces such as Fyndiq, Tradera or similar, where rights may transfer to external parties.
We encourage you to rewrite the product texts to improve search engine visibility – it benefits both you and us.
.
Delivery Terms (Sweden)
Shipping cost: Flat rate SEK 259 excl. VAT
Free shipping: For orders over SEK 5,000 excl. VAT (within Sweden)
Carrier: DHL Business Parcel (or ServicePoint)
All items are shipped in one delivery (no partial deliveries or backorders unless otherwise agreed). Standard delivery time is 3–5 working days. During peak seasons, after trade fairs or in case of temporary stock shortages, delivery may take longer.
Note: DHL Business Parcel delivers weekdays between 08:00–16:00. It is your responsibility to ensure someone is available to receive the delivery.
If no one is available at the delivery address, we can send the parcel to your nearest DHL ServicePoint instead – please specify this when ordering.
If no one is present to receive the delivery, you will be charged for any additional costs DHL charges us, including:
- Redelivery attempts
- Warehouse storage fees
- Return shipping
- Uncollected packages from ServicePoint
.
Delivery Notification & Add-on Services
We dispatch parcels on Tuesdays and Fridays. We cannot control which day DHL chooses to deliver in your area.
If you are not open every weekday, we will use DHL’s pre-delivery notification service – DHL will contact you to agree on a delivery time.
If you want the additional "Delivery Call" service (DHL calls just before delivery), an extra charge of SEK 69 per shipment applies.
.
Delivery within the Nordics and EU
We use UPS for deliveries to Finland (incl. Åland), Norway, Denmark, and other EU countries.
- Customs clearance fees are included in the shipping cost
- Any customs duties, VAT, or administrative fees are the responsibility of the recipient
- If there are delivery obstacles (e.g. no one on site), the recipient will be charged the extra costs invoiced to us by UPS
.
Payment Options
Invoice - Advance Payment
If you are ordering from abroad or are not approved for invoicing via Svea and prefer not to pay by card, we offer advance payment.
Once payment is received, we will ship your order.
Payment terms: 10 days net
Card Payment
Card payments follow current e-commerce regulations within Sweden and the EU.
- Payments are handled via Svea Bank/Webpay’s PCI-DSS-certified solution
- We accept Visa and MasterCard
- Funds are reserved at the time of order
- All transactions are SSL-encrypted
- No card data is stored
- 3D Secure is used as an additional security layer
.
Transport Damages
Upon delivery, inspect the goods immediately.
If there is visible damage or deviation:
- Report it to the driver immediately
- Examples: opened, damaged or retaped boxes, missing or damaged goods
- Ask for a written note on the delivery receipt
- Photograph the damage and packaging
No compensation can be issued afterward unless the damage is reported to the driver at the time of delivery.
Claims for transport damage are handled by the carrier.
.
Returns & Complaints
If you have received an incorrect or defective item, or if something is missing from your order, contact us via email as soon as possible – no later than five working days after delivery.
- Transport damage must be reported directly to the driver (see section above)
- Complaints apply only to manufacturing defects or wrongly delivered goods
If your complaint is approved, you may return the product to us by agreement. Returns may only be made after a complaint has been approved.
Please note:
- Returns must be made in the original packaging
- After we receive and assess the item, we will determine whether a replacement or refund is applicable
Please note: The right of withdrawal under the Swedish Distance Selling Act does not apply to business purchases.
.
Mailing List
All resellers are added to our mailing list for occasional updates.
We send out approximately one email per month.
You can unsubscribe at any time, but we recommend staying subscribed to not miss important information.
.
Personal Data & GDPR – How We Handle Your Information
When ordering from Yvelis of Sweden AB as a reseller, we may collect personal data such as your contact person’s name, email, phone number or personal ID number (in case of invoicing). We process this data in accordance with the General Data Protection Regulation (GDPR).
We process data for purposes such as:
- Fulfilling your order and delivery
- Invoicing and payment handling
- Customer service and support
- Meeting legal obligations under accounting laws
We only share your data with third parties when necessary, such as:
- Svea Bank AB – for payments and credit checks
- DHL/UPS – for shipping and delivery
- Email service provider – if you're subscribed to our reseller list
Your data is stored for up to 7 years in accordance with accounting legislation.
You have the right to:
- Access the information we have about you (data extract)
- Correct any incorrect data
- Request deletion (unless restricted by law)
- Object to use of your data for email marketing
To exercise your rights, contact us at info@yvelis.se.
.
Cookies
We use cookies on our website to ensure it functions properly and to improve the user experience.
When you visit our site, a cookie consent banner will appear where you can choose which cookies to allow. Essential cookies are always set; others are only activated after your consent.
We use three types of cookies:
- Essential cookies – necessary for the site to function
- Analytics cookies – help us understand how visitors use the site (via Google Analytics)
- Marketing cookies – used if you consent, e.g. Meta/Facebook
You can change or withdraw your consent at any time via the banner or your browser settings.
.
Miscellaneous
We reserve the right for final sale and any typographical errors.
Please note that all Yvelis candles are handmade, and slight color variations may occur – no two candles are exactly alike.